Before you book your sleepover experience with Little Luxe Sleepovers, please have a quick read through our Terms & Conditions. We promise it’s nothing too scary—just the important bits to make sure everything runs smoothly and you have a magical, stress-free time! If anything’s unclear or you have questions, we’re always happy to help.

We want every guest to have the most fabulous sleepover ever, but we also take safety super seriously. The last thing we’d want is for an amazing party to be spoiled by an accident.

Plus, for insurance reasons, we need to make sure you know the rules around hiring our equipment.

We’ll ask you to read and confirm that you agree to these Terms & Conditions when you book your sleepover experience.

1. Who’s Who

You (The Hirer) – That’s you, the lovely person booking the party.
We/Us (The Supplier) – That’s us, Little Luxe Sleepovers.
Teepee(s) – Our gorgeous indoor tents, perfect for sleepover magic.
Equipment – All the goodies that come with your chosen package—tents, mattresses, cushions, decorations, and more.

Any changes to these Terms & Conditions can only be made in writing by a team member from Little Luxe Sleepovers.

2. Booking

2.1 Saving Your Date

To secure your party date, we need a £100 non-refundable deposit and a completed booking form. We’ll hold your date for 24 hours—after that, if we haven’t received your deposit, the date goes back up for grabs.

2.2 Final Payment & Damage Deposit

Your final balance (including a £100 refundable damage deposit) is due 14 days before your party. If we haven’t received this, we won’t be able to deliver your equipment—and we can’t be responsible for any knock-on effects.

2.3 Guest Numbers & Changes

Please confirm your final guest list at least 14 days before your party. We’ll do our best to add extra guests if you need, but it depends on availability. Unfortunately, we can’t offer refunds for any last-minute dropouts.

2.9 Travel Fees

We cover the first 10 miles from RG9 in your booking price. Beyond this, it’s £1.10 per mile, up to a maximum of 20 miles.

2.10 Service Tweaks

Sometimes themes, props, and decorations may vary slightly depending on stock, styling choices, or availability—but we’ll always make sure everything fits the colour scheme and looks beautiful!

3. Set-Up & Collection

3.1 Timing

We’ll aim to set up and collect at the times you’ve requested, but if we need to adjust due to unforeseen circumstances, we’ll let you know as soon as possible.

3.2 Keeping Us in the Loop

When booking, please tell us everything we need to know about your property—things like parking, access, or any restrictions. We can’t offer refunds if we can’t set up due to unexpected access issues.

3.3 Space Requirements

It’s up to you to measure up and make sure the space fits our set-up. Each tent and mattress needs 160cm (L) x 104cm (W) x 101cm (H)—and if you want a tray table in front, make that 195cm (L). Need help planning your layout? Check out our Tent Layouts page for tips and inspiration.

3.4 Clear & Clean Spaces

Please make sure the party space is clear, clean, and pet-hair free before we arrive—we can’t move furniture for you. Extra cleaning charges may apply if pet hair is left on our equipment.

3.5 Say Cheese!

We love capturing our setups for our socials. By booking, you’re happy for us to snap pictures of the tents at your house (but we won’t post any images of children without your consent).

4. Supervision & Safety

4.1 Keep an Eye Out

You’re responsible for supervising all children throughout the hire period. We recommend gathering emergency contacts and medical/allergy info at least 14 days before the party.

4.2 Handle With Care

Our teepees are for sleeping and styling only—no climbing allowed! Fairy lights, bunting, and decorations are delicate, so please handle gently and supervise little hands.

4.3 Snacks & Treats

If we provide sweets or treats, it’s up to you to get permission from parents/carers. Ingredients lists are available on request. We can’t accept responsibility for allergic reactions if you haven’t let us know about dietary needs in advance.

Food and drink packages from third parties are entirely their responsibility.

Messy foods, drinks, and chewing gum are not allowed near the equipment.

4.4 Furry Friends

Please keep pets away from our equipment to keep everything clean and allergy-friendly. Extra cleaning fees may apply if pet hair is found.

4.5 No Flames

No smoking or naked flames near any of our equipment—safety first!

5. Damage & Cleaning

5.1 You Break It, You Pay for It

You are responsible for any loss, damage, or injury caused by misuse of our equipment.

5.2 Supervise, Supervise, Supervise

If damage happens due to lack of supervision, we’ll need to deduct the cost from your damage deposit.

5.3 Clean & Tidy

Please return the equipment in the same lovely condition it arrived in. Stains, spills, and pet hair will incur cleaning charges.

5.4 Don’t Move It

Once we’ve set up, please don’t move the equipment. If you do and something goes wrong, we can’t be held responsible.

5.4 Replacement Costs

If anything gets damaged or goes missing, we’ll need to charge for replacements (see our full list of costs below).

• Teepee frame – £50 per frame

• Teepee cover/fabric – £30 per canopy

• Fairy lights – £10 per set

• Bunting/garland – £15 per length

• Breakfast tray – £15 per tray

• Stained bed linen – £15 per item

• Mattress – £50 per mattress

• Cushions – £15 per cushion

• Cuddle cushions – £45 per cushion

• Lamps/lanterns – £10 per item

• Photo frame – £5 per item

• Floor mat/rug – £20 per item

• Cups/glasses – £5 per cup/glass

• Plush teddy – £30 per item

• Tent topper – £25 per item

• Costume – £25 per item

• Clothes rail – £30 per item

• Faux rugs – £15 per rug

• Activity equipment – Up to £100

• Cleaning charge – £15 per hour (if deep cleaning is required)

5.5 Getting Your Damage Deposit Back

We’ll check all equipment following collection. If everything’s in tip-top condition, your £100 damage deposit will be refunded within 48 hours.

6. Cancellations & Refunds

6.1 If You Cancel

• More than 14 days out: Deposit is non-refundable, but everything else is refunded.

• 8 to 14 days before: Deposit is non-refundable, and 50% of the hire cost is charged (unless we fill the date).

• Less than 7 days before: Full balance payable.

6.2 If We Cancel

If we ever have to cancel (rare, but life happens), you’ll get a full refund (including the £100 deposit) or the option to reschedule (subject to availability). We can’t cover any extra costs you might have from other suppliers.

6.3 Rescheduling

• More than 14 days out: Free.

• 8 to 14 days before: £25 admin fee.

• Less than 7 days: No rescheduling, cancellation fees apply.

7. Liability

• We always follow UK laws and take every precaution to keep your party safe.

• We’re not responsible if something goes wrong because the Terms & Conditions weren’t followed.

• Our total liability is limited to the value of your booking.

• This agreement is covered by English law.

• We respect your privacy and follow GDPR rules.

• We fully respect copyright laws - our themes are inspired by trends and are not official or licensed products.

• You must be over 18 to book.

8. Health & Safety

• Our teepees and equipment meet UK Toy Safety Regulations (CE marked and independently tested).

• We clean and sanitise everything between parties.

• All use of our equipment is at your own risk—you’re responsible for accidents or damage during the party.

• Safety rules exist to protect all guests—please make sure they’re followed.

• We’ll always deliver our services with care and attention.

• Nut or other allergies? Let us know! Some products may contain traces.

• We have public liability insurance—proof available on request.

• If anyone in your home has COVID-19 symptoms, please let us know.

By booking with Little Luxe Sleepovers, you agree to all of the above.

Thanks for choosing Little Luxe Sleepovers!

We can’t wait to sprinkle some magic over your celebration. If you need us, just shout!

Georgia

Founder | Little Luxe Sleepovers

📧 bookings@littleluxesleepovers.co.uk
📞 07533401041
🌍 www.littleluxesleepovers.co.uk